Payroll Implementation Specialist
Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.
What is Monograph?
Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.
Why Work at Monograph?
People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
Are you a driven and experienced Payroll Implementation Specialist ready to take on a pivotal role in revolutionizing the way businesses manage their payroll? Monograph is seeking a dynamic individual to join our team as a Payroll Implementation Specialist. In this position, you'll play a key role in ensuring seamless transitions for our valued customers as they migrate to the Monograph payroll platform. If you have a passion for growth, a deep understanding of payroll processes, and the ability to excel in a fast-paced SaaS environment, we want to hear from you.
In this role, you will:
- Collaborate closely with our customers and data migration partners to deliver flawless implementations, ensuring a smooth transition as they scale their operations.
- Lead the implementation and transition process from the client's existing provider, guiding them from initial data collection through to their first successful payroll run.
- Work closely with our customers to promptly address and resolve any implementation issues that require follow-up, demonstrating your problem-solving skills and dedication to customer success.
- Investigate, research, and provide effective resolutions to customer implementation questions and issues, ensuring their confidence in our platform.
- Contribute to the professional development of the payroll onboarding team by conducting internal training and sharing your expertise.
The ideal candidate will possess the following qualifications:
- 2+ years of payroll implementation experience: You have a solid background in payroll processes and have successfully managed implementations in the past.
- 2+ years of customer service experience: Your ability to provide exceptional customer service is second nature to you, and you understand the importance of exceeding customer expectations.
- Proficiency in Excel: Excel is a critical tool in this role, and your strong Excel skills are essential for success.
- Customer-focused mindset: Your dedication to meeting customer needs and ensuring their satisfaction sets you apart.
While not required, the following skills and qualities would be highly beneficial:
- Desire to learn to lead a business line
- Expand beyond implementation - work with product to outline workflow gaps
- Support CX team in helping customers understand the value of the offering as a payroll specialist
Compensation range: $80,000 - $90,000 annually
You'll Love Our Benefits
🌡 Health, dental & vision for US-based employees and families
🖥 New laptop & equipment
🏋🏻♀️ Wellness Stipend
🎭 Innovative engineering and product culture
💰 Early-stage well-funded company
❤️ Inclusion and diversity as a company priority