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Engineering Technician: Product Quality and Reliability (Part Time)

Embr Labs

Embr Labs

Product, Quality Assurance
Boston, MA, USA
Posted on Thursday, June 29, 2023

This is a part time position paying $30/hour starting at 20 hours a week. The majority of the work is to be performed at our office at 24 Roland St, Charlestown, MA 02129

About us
Embr Labs is the leading healthtech company addressing the symptoms of menopause by pioneering the use of temperature as a new pathway to the brain. Embr Wave is now distributed through major US retailers, as well as Boots.com in the UK. The company's patented technology has been clinically validated and delivers a brand new category of safe and natural solutions to manage hot flashes, sleep issues, stress, and thermal discomfort. The company was founded by MIT-trained engineers and is backed by investors including Bose Ventures, DigiTx Partners, Safar Partners, Esplanade Ventures, and Intel Capital. Embr Labs has won numerous awards for the Embr Wave, including the AARP Innovation in Aging Award, Time Magazine's Best Inventions, the iF Design Award and was named to CB Insights’ Digital Health 150.

Engineering Technician Role:
We are seeking a part-time Engineering Support Technician to join our rapidly scaling company. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional support to both internal teams and customers. In this role, you will work closely with our engineering and customer support teams to troubleshoot, diagnose, and resolve technical issues for our cutting-edge products.

Responsibilities:

  1. Technical Troubleshooting and Support:
  2. Diagnose and resolve hardware, software, and firmware issues.
  3. Collaborate with engineers, customer support agents, and other internal teams to identify root causes of issues and implement effective solutions.

  4. Device Testing and Analysis:

  5. Conduct product testing and performance evaluations using various tools and test equipment.

  6. Analyze test results to identify trends and areas for improvement, and provide feedback to the engineering team.

  7. Technical Documentation and Knowledge Base Management:

  8. Develop and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles to support both internal teams and customers.

  9. Contribute to the continuous improvement of support processes and documentation by identifying gaps and areas for enhancement.

  10. Customer Support Escalation Assistance:

  11. Serve as an escalation point for complex technical issues, providing expert guidance and assistance to the customer support team.

  12. Work closely with the support team to diagnose and resolve advanced technical problems in a timely and efficient manner.

Qualifications:

  • Associate's degree in engineering, electronics, computer science, or a related field.
  • 2+ years of experience in a technical support role, preferably within an electronics environment.
  • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve hardware, software, and firmware issues.
  • Familiarity with testing and diagnostic tools, such as multimeters, oscilloscopes, feeler and indicator gauges, micrometers and software debugging tools.
  • Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical team members.
  • Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

Join our team as an Engineering Technician and play a crucial role in ensuring the success and satisfaction of our customers. Apply now and help us continue our rapid growth and commitment to delivering a best-in-class experience to our customers!