To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Global Customer Fulfillment team makes sure that our products can be enjoyed by thousands of people around the world. If you have a passion for operations, data, problem-solving, and working in a fast-paced environment, we want you to join us as our Logistics Intern (w/m/d). Your role will be to further develop our distribution ensuring a positive customer order Fulfillment process.

In this role you are expected to apply the recently acquired technical knowledge from University and combine it with daily operational tasks. You will become an important part of the EMEA Customer Fulfillment team, and get responsibility for your own domain. On top of that you will have the freedom to suggest, develop and implement process improvements or projects. You will report to the Head of Customer Fulfillment EMEA.

The Job:

• Support our Customer Fulfillment team to provide best-in-class Fulfillment services

• Help manage tactical requirements for our regional 3PL provider

• Follow established fulfillment processes internally and externally
• Manage and create system records inbound and outbound product flow
• Assist in inventory management, cycle counting, and inventory accuracy efforts
• Follow up on customer complaints and RMA’s
• Support our customer teams to provide best in class service
• Provide support for local and international shipping

• Run your own process improvement project(s)

You:

• Have a passion for operations, warehousing or transportation
• Are keen to apply recently acquired technical skills in a real world environment
• Understand freight shipping and logistics
• Have an ability to work with cross-functional teams to get results
• Can create a positive customer experience while maintaining efficiency
• Are proficient in spreadsheet and database usage
• Are comfortable multitasking and managing competing priorities
• Are ready to put your analytical mindset toward optimizing and improving processes
• Communicate on a professional level in English

Bonus Skills:

• Experience in working with or for a third-party logistics provider
• Familiarity with enterprise resource planning systems
• Experience in Finance and/or Accounting
• Experience with LTL freight shipping
• Data processing / visualization
• Familiarity with Google Suite
• Ability to speak any other European language
• Passion for 3D printing and emerging technologies
• Experience in rapidly-growing startup environments