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Operations Associate

The Engine Accelerator

The Engine Accelerator

Operations
Cambridge, MA, USA
Posted on Tuesday, June 11, 2024
About The Engine
The Engine opened its doors in June of 2017 to founders of early-stage companies working on disruptive technology. Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies. We are growing to a new 155,000 SF building in Central Square, Cambridge in September 2022. Our building will include offices, meeting spaces, bio & chem labs, and maker/fabrication space.
About the Role
Our Community Operations Team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.

Areas of Responsibility

  • Serve as account manager for resident companies including managing company requests, new staff onboarding, and general oversight of resident experience
  • Monitor building badges and keys, program after-hours access to building; periodically update database system to ensure accurate information
  • Act as communications point-person to member companies for internal events, offerings, and building updates
  • Maintain database system, add new companies and residents, update rental agreements and process flow information for users on a regular basis
  • Anticipate and prepare move-in/move-out of new companies and residents; understand their needs at all times
  • Assemble and move furniture between offices when needed, ensure basic cleaning of vacant spaces
  • Clean & tidy kitchen and common areas throughout the day, brew coffee, set-up team lunch, replenish snacks, run & empty dishwasher
  • Greet visitors warmly and ensure an efficient hand-off to their host
  • Provide support with event planning of all kinds, place and receive catering orders, set-up/breakdown furniture, work with host to ensure all preparation details are addressed
  • Setup printer drivers and VoIP phones, troubleshoot conference room projectors, Apple TV, audio system, printers and wifi issues, conduct updates when necessary
  • Maintain relationships with facilities team and applicable vendors, triage issues and place service calls, schedule routine equipment service and warranty appointments
  • Download, scan and reconcile credit card invoice receipts on a weekly basis
  • Assist the Engine staff with projects
  • Complete other errands and tasks as needed

Qualities of the ideal candidate

  • Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
  • Effective communication skills
  • Highly value teamwork
  • Take ownership over tasks and follow them through to completion
  • Detail-oriented and very organized, with solid time management skills
  • Independent, reliable, and willing to learn
  • Curious about tech with the capacity to learn and provide basic tech support
  • Bring a fresh perspective and new ideas for improving experience and efficiency
  • Appropriately social with fellow team members, guests, and staff

Job Requirements

  • A Bachelor’s Degree or equivalent experience
  • Relevant professional work experience
  • The ability to work in-person on a full-time basis from Monday through Friday, including some early mornings and evenings
  • Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
  • Ability to lift 35 lbs.