Operations Associate
The Engine Accelerator
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Cambridge, MA, USA
Posted on Tuesday, June 11, 2024
About The Engine
The Engine opened its doors in June of 2017 to founders of early-stage companies working on disruptive technology. Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies. We are growing to a new 155,000 SF building in Central Square, Cambridge in September 2022. Our building will include offices, meeting spaces, bio & chem labs, and maker/fabrication space.
About the Role
Our Community Operations Team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.
Areas of Responsibility
- Serve as account manager for resident companies including managing company requests, new staff onboarding, and general oversight of resident experience
- Monitor building badges and keys, program after-hours access to building; periodically update database system to ensure accurate information
- Act as communications point-person to member companies for internal events, offerings, and building updates
- Maintain database system, add new companies and residents, update rental agreements and process flow information for users on a regular basis
- Anticipate and prepare move-in/move-out of new companies and residents; understand their needs at all times
- Assemble and move furniture between offices when needed, ensure basic cleaning of vacant spaces
- Clean & tidy kitchen and common areas throughout the day, brew coffee, set-up team lunch, replenish snacks, run & empty dishwasher
- Greet visitors warmly and ensure an efficient hand-off to their host
- Provide support with event planning of all kinds, place and receive catering orders, set-up/breakdown furniture, work with host to ensure all preparation details are addressed
- Setup printer drivers and VoIP phones, troubleshoot conference room projectors, Apple TV, audio system, printers and wifi issues, conduct updates when necessary
- Maintain relationships with facilities team and applicable vendors, triage issues and place service calls, schedule routine equipment service and warranty appointments
- Download, scan and reconcile credit card invoice receipts on a weekly basis
- Assist the Engine staff with projects
- Complete other errands and tasks as needed
Qualities of the ideal candidate
- Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
- Effective communication skills
- Highly value teamwork
- Take ownership over tasks and follow them through to completion
- Detail-oriented and very organized, with solid time management skills
- Independent, reliable, and willing to learn
- Curious about tech with the capacity to learn and provide basic tech support
- Bring a fresh perspective and new ideas for improving experience and efficiency
- Appropriately social with fellow team members, guests, and staff
Job Requirements
- A Bachelor’s Degree or equivalent experience
- Relevant professional work experience
- The ability to work in-person on a full-time basis from Monday through Friday, including some early mornings and evenings
- Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
- Ability to lift 35 lbs.
This job is no longer accepting applications
See open jobs at The Engine Accelerator.See open jobs similar to "Operations Associate" MIT.